Open the login page, choose forgot password, and use your registered email or phone number. If the reset link expires, request a new one before contacting support.
2. Why did I not receive the verification code?
Check that the phone number or email is typed correctly, then wait a few minutes and request the code again. Network delays and spam filtering are the most common causes.
3. When will my drone parts order arrive?
Most Dhaka orders are prepared quickly after confirmation. Outside Dhaka, delivery timing depends on courier route, stock availability, and payment verification.
4. How do I create a Dronexa account?
Use the register page, add your contact details, confirm your password, and agree to the account terms. You can then track orders and save parts.
5. What can I do if my account was deactivated?
Contact Dronexa support with your registered phone or email. The team will review the account status and explain the next step.
6. How do I add saved products to my wishlist?
Open any product and select the wishlist icon. Login is required so your saved drone parts stay connected to your account.
7. How do I update my verification phone number?
Go to your account profile and request a phone update. For security, support may ask for recent order information before changing it.
8. How do I leave feedback for a Dronexa order?
After delivery, open the completed order from your dashboard and submit a product review or contact support with your order number.
Ordering
1. How do I place an order for drone parts?
Add compatible parts to your cart, review quantity and delivery details, then complete checkout with your preferred payment method.
2. Can I change or cancel an order after checkout?
Contact support as soon as possible. Changes are easiest before packing starts; shipped orders may need a return or exchange request.
3. Can I request a custom drone build quotation?
Yes. Share your frame size, payload, camera, battery target, and flying purpose so the team can suggest a practical build list.
4. Which payment methods are supported?
Available options are shown during checkout. Payment availability can vary by order value, location, and active store settings.
5. Do you provide invoices for repair shops or teams?
Yes. Add your business information during checkout or contact support with your order number after purchase.
6. How do I track an order?
Login to your account and open the order history page. Courier details are added once the package leaves the Dronexa team.
7. Can I order by phone?
Support can help prepare an order by phone, but final confirmation may still require account, address, and payment details.
8. Can I reorder the same parts later?
Use your order history to review previous items, then add matching parts to a new cart if they remain available.
Parts Compatibility
1. How do I know if a flight controller matches my ESC?
Compare mounting size, connector layout, firmware support, voltage range, and signal protocol before ordering. Ask support if a stack is unclear.
2. Which battery should I choose for my drone?
Match cell count, capacity, connector, discharge rating, and physical size with your frame, ESC, motor, and payload requirements.
3. How do I pick the right propeller size?
Use the motor and frame recommendations first. Propeller diameter and pitch must leave safe clearance and fit your motor power range.
4. Can I mix camera, gimbal, and transmitter brands?
Usually yes if voltage, connector, video format, mounting, and control protocol are compatible. Check each part specification together.
5. Do telemetry modules work with every controller?
No. Confirm frequency, firmware, connector type, and supported protocol before buying telemetry radios or GPS modules.
6. Will Dronexa check compatibility before shipping?
If you share your build details before purchase, support can flag obvious mismatches and suggest better combinations.
7. Can I upgrade only one part of my drone?
Yes, but power, weight, firmware, and mounting compatibility must be checked so the new part does not create another bottleneck.
8. What information should I send for compatibility help?
Send frame size, motor model, ESC rating, battery cell count, firmware, camera system, and photos of connectors or mounting points.
Shipping & Delivery
1. Do you deliver outside Dhaka?
Yes. Dronexa ships drone parts across Bangladesh using available courier routes and delivery partners.
2. How much does delivery cost?
Delivery cost depends on destination, package size, and active campaign rules. The checkout page shows the current charge before confirmation.
3. Is free shipping available?
Free shipping may be available above the campaign threshold shown on the site. Some oversized or fragile items may have separate handling rules.
4. Can I pick up an order from the Dronexa store?
If pickup is available for your order, support will confirm stock readiness and pickup timing before you visit.
5. Can I change the delivery address?
Address changes are possible before courier handover. Contact support quickly with your order number and corrected address.
6. How are fragile drone parts packed?
Cameras, gimbals, boards, and sensors are packed carefully with protective material based on item sensitivity and courier handling needs.
7. Why is my delivery delayed?
Delays can happen from stock checks, courier load, weather, holidays, or remote delivery routes. Support can review the latest courier update.
8. Do you ship batteries by courier?
Battery shipping depends on courier acceptance and safety rules. Some LiPo battery orders may need special handling or pickup.
Warranty & Repairs
1. What does product warranty cover?
Warranty coverage depends on the product, supplier terms, and inspection result. Physical damage, wiring mistakes, and crash damage may be excluded.
2. How do I report a faulty item?
Contact support with your order number, product photos, a clear issue description, and any setup details that help reproduce the fault.
3. Do you repair crashed drones?
Support can guide inspection and replacement parts. Repair availability depends on damage, spare parts, and current service capacity.
4. Do I need the original packaging for warranty?
Keep packaging, labels, manuals, and accessories until the product is tested. These may be needed during inspection or supplier claim review.
5. Can I get a replacement immediately?
Replacement depends on inspection, stock availability, and warranty terms. Some claims require supplier confirmation before replacement.
6. Is firmware flashing covered by support?
Support can advise safe firmware choices, but incorrect flashing, wrong target selection, or power loss during flashing may not be covered.
7. What proof should I provide for a warranty claim?
Send order number, serial number if available, photos, setup voltage, wiring details, and a short video of the issue when possible.
8. How long does inspection take?
Simple issues can be checked quickly. Complex electronics or supplier claims can take longer depending on product type and evidence quality.
Batteries & Charging
1. How should I charge LiPo batteries safely?
Use a compatible balance charger, select the correct cell count and current, charge on a safe surface, and never leave charging batteries unattended.
2. How should drone batteries be stored?
Store LiPo batteries at storage voltage, away from heat, moisture, and metal objects. Use a fire-resistant bag when possible.
3. Can I use any charger with my battery?
No. Match chemistry, cell count, connector, balance lead, and current limit before charging. Wrong settings can damage the battery.
4. What should I do with a swollen battery?
Stop using it immediately, isolate it safely, and follow local disposal guidance. Do not charge, puncture, or fly with a swollen pack.
5. How do I estimate flight time?
Flight time depends on capacity, payload, motors, propellers, wind, flying style, and battery health. Use conservative estimates for first flights.
6. Which connector type should I buy?
Match your ESC or power distribution connector. If changing connectors, make sure soldering quality and current rating are suitable.
7. Can I travel with drone batteries?
Airline and courier rules vary. Check watt-hour limits, carry-on requirements, terminal protection, and local restrictions before travel.
8. Why does my charger show cell imbalance?
Cell imbalance can come from old batteries, over-discharge, storage neglect, or damaged cells. Balance charge only if the pack is still safe.
Returns & Refunds
1. What is the return window?
Return timing follows the policy shown at purchase. Contact support quickly if an item is wrong, damaged, or not suitable for your build.
2. Can I return an opened product?
Opened products may require inspection. Installed, soldered, flashed, or damaged electronics may not qualify for standard return.
3. How long does a refund take?
Refund timing depends on inspection, approval, payment method, and banking or gateway processing time.
4. Can I exchange an incompatible part?
Exchange may be possible if the item is unused and packaging is intact. Share your build details so support can suggest a better match.
5. What if I received the wrong item?
Do not install the item. Contact support with photos of the product, label, invoice, and packaging as soon as possible.
6. Who pays return shipping?
Return shipping responsibility depends on the reason for return and inspection result. Support will confirm the applicable process.
7. Can I return only part of an order?
Partial returns may be accepted if the selected item qualifies and bundled campaign conditions are still met.
8. Do discounted items qualify for return?
Discounted or clearance items may have special conditions. Review the offer terms before ordering or ask support first.
Bulk Orders
1. Do you supply parts for teams or repair shops?
Yes. Dronexa can help repair shops, clubs, creators, and teams source repeat parts and compatible build components.
2. How do I request a bulk quotation?
Send product links, quantities, preferred delivery date, and billing details. Support will confirm stock and pricing where possible.
3. Can you reserve stock for a project?
Stock reservation depends on availability, quantity, and payment confirmation. High-demand parts may require quick confirmation.
4. Do you provide corporate invoices?
Yes. Share your business name, address, contact person, and any required tax or procurement information before invoice preparation.
5. Can bulk orders be delivered to multiple locations?
Split delivery can be arranged when practical. Courier cost and handling time may vary by destination.
6. Can you help build a parts list for training programs?
Yes. Share skill level, number of pilots, aircraft type, budget, and replacement-part needs for a practical recommendation.
7. Are bulk order discounts available?
Discounts depend on product type, quantity, supplier pricing, and current stock. The support team can review each request.
8. Do you support recurring part orders?
For repair shops and teams, Dronexa can help plan repeat orders for batteries, propellers, motors, frames, and common electronics.
Pilot Support
1. Can Dronexa help with first flight setup?
Support can guide basic pre-flight checks, control setup, battery safety, and common configuration questions for compatible parts.
2. Do you help with Betaflight or INAV setup?
The team can advise common setup steps and part compatibility. Advanced tuning depends on aircraft condition and available build details.
3. What should I check before takeoff?
Check propeller direction, motor order, battery voltage, controller signal, GPS lock if used, failsafe, frame screws, and local flying rules.
4. Can you recommend parts for aerial photography?
Yes. Share payload target, camera type, flight time, stabilization needs, and budget so support can suggest a matching setup.
5. Can I get help troubleshooting video link issues?
Send camera, transmitter, receiver, antenna, power, and wiring details. Photos and a short test video help identify signal problems.
6. Do you offer pilot training?
Training availability can vary. Contact support with your location, aircraft type, and experience level for current options.
7. How do I prepare for a mission planning flight?
Confirm map data, battery margin, GPS quality, failsafe behavior, weather, takeoff area, and legal operating limits before the mission.
8. When should I contact support instead of flying?
If motors behave unexpectedly, the frame vibrates badly, GPS fails, battery is damaged, or firmware setup is uncertain, pause and ask support.
